Housekeeping Supervisor

Capital Outsourcing is recruiting a Housekeeping Supervisor, to be based in Inhambane.

Duties

• Maintains cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met
• Trains staff in all aspects of housekeeping, including guest service
• Assists in administrating guest satisfaction inspection procedures and reports
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both
• Plans work schedules and room assignments with minimum disruption to guests
• Empowers staff to deliver great guest service by encouraging responsiveness to guest needs
• Meets or exceeds guest satisfaction measures
• Ensures standards and services contribute to the delivery of consistent guest service
• Assists in maintaining guest service as the driving philosophy of the company
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest
• Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards
• Develops added value customer service programs regarding housekeeping services
• Ensures employees know policies, pay procedures, bonus plans, and benefits
• Uses ongoing safety training
• Assists in managing human resources functions, including recruiting, selecting, orientation, training, performance planning to maintain a skilled, qualified work force
• Maintains a positive, cooperative work environment between staff and management
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service
• Ensures personnel files are accurate
• Assists in administrating personnel policies fairly and consistently
• Ensures housekeepers know responsibilities and manage against those responsibilities
• Orders and buys cleaning supplies, linens and chemicals
• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures
• Recognizes and corrects conditions which may create security, fire or accident hazards
• Understands and implements company control system

Requisites

• Grade 12 (minimum)
• At least 6 years of experience needed
• Level IV English (Fluent English)-(speaking /reading/written), Level IV Portuguese (fluent Portuguese) – speaking/reading/written is required
• Strong knowledge of Microsoft Office (Outlook, Word, Excel) and comfort with working with databases
• Excellent communication skills
• Be able to work under pressure
• Be able to multi-task
• Great attention to detail

Notes

• Only short listed applicants will be contacted