Customer Service Representative

Heading is recruiting a Customer Service Representative, to be based in Maputo, Mozambique.

Duties

• The Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business centre The CSR becomes a critical player in delivering the “wow” service Ultimately, the actions and service provided by the CSR, are the catalyst for providing customers with a reason to come and the reasons to stay The CSR acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression

Requisites

• High School Diploma or equivalent
• Ability to communicate effectively and professionally in both local language and English (written and oral)
• Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
• Ability to operate basic office equipment

Notes

• Only short listed applicants will be contacted

How to Apply

• Apply online: bit.ly/CustServRep14Dec16