Service Supervisor

PRI is recruiting a Service Supervisor, to be based in Beira, Mozambique.

Duties

• Coordinate individual and team service targets with Branch Manager to satisfy company objectives
• Supervise a team and guarantee that targets are achieved; This includes conducting regular reviews with each technician against targets
• Ensure that individuals and the team are competent and fully trained to the professional level; Not allow new recruits to work unsupervised until training has been completed
• Conduct regular In-Field Coaching sessions, and when required, do remedial service field training, with all service colleagues
• Maintain accurate records of all coaching and training
• Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally
• Ensure all relevant company policies and procedures are understood and adhered to by the service team
• Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets
• Actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews

Requisites

• 3 years Technician experience in a Fumigation and Termite Control company
• Good record of service industry experience and customer Management
• Knowledge of Safety Management and Health & Safety regulations
• Excellent Planning and organizational skills and a good team player
• Good communication skills and self-motivated
• Computer literate
• Proficiency in English and Portuguese

Notes

• Only short listed applicants will be contacted