Technical Director, LMSC (m/f)

Description

• VillageReach transforms health care delivery to reach everyone. Our vision is a world where every person has the health care needed to thrive. Our programs focus building people-centered health systems that make sure health products and services are available when and where they are needed, with a focus on developing scalable, high-impact solutions. We are driven by a passion for collaboration and partnership, as we believe strongly that collective action is the only way to achieve sustainable change. Our work improves the lives of more than 35 million people in sub-Saharan Africa. VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique
• Summary: In its efforts to provide quality health services to its citizens, the Government of Mozambique and USAID partnered with VillageReach to design and implement a streamlined, effective and integrated last mile supply chain system. The primary objective is to improve the availability of health products and vaccines at the last mile. The program began in Zambézia province covering two districts in October 2018. By March of 2020 the program will be delivering commodities in 10 provinces in Mozambique. The Provincial Coordinator is responsible for providing technical guidance and leadership to project staff and partners (private sector, government and USAID) in the areas of supply chain performance management, data systems, and transition to government activities
• Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time

Duties

Supply chain performance management & improvement (LOE 40%)

Outsourced Distribution Performance Management - Estimated LOE 30%

• In close collaboration with Senior VAN Manager and Provincial Coordinators develop a plan to strengthen visibility and analytics capabilities of key provincial counterparts
• Use VAN data to identify specific areas that need improvement
• Define and execute action plans, track achievement of measurable improvement
• Ensure Logistics Technical Working Group (TWG) is in place to support coordination and improvement plans (Monthly/Quarterly)

Outsourced Distribution Cost Improvement - Estimated LOE 5%

• Work with 4PL and CMAM to identify opportunities for cost improvement by province based on monthly cost variance analysis and quarterly cost trend reviews
• Agree cost improvement plans with 4PLs, DPS and CMAM including levers related to changes in government practices, 4PL service menu, 4PL operating model, and information systems options

Outsourced Distribution Impact Assessment and Baseline Activities - Estimated LOE 5%

• In close collaboration with M&E Director, define targeted outcomes (e.g. on-time delivery); develop the performance baseline and measure achievement of targets for key performance indicators (Quarterly/Yearly)
• Ensure Provincial Coordinators are fully engaged with M&E team in support of timely execution of the impact assessment and baseline activities

Outsourced distribution solution transition to government (LOE 35%)

Outsourced Distribution Preparation and Set-up for new provinces - Estimated LOE: 10%

• Guide Provincial Coordinators in establishing relationships between 4PL and DPS
• Conduct training of 4PL on public health supply chains
• Align procedures and processes between 4PL and DPS, DPM; and vaccines program
• Provide the training and coordination on outsourced distribution both at central and provincial levels and with clinical implementing partners

CMAM Capacity Development for Outsourced Distribution - Estimated LOE: 20%

• In close collaboration with TSS Manager develop plan to support capacity development/transition to government activities which include, but are not limited to building CMAM capacity to:
• Directly execute outsourced distribution processes, tools and methods through the TSS toolkit
• Lead 4PL oversight including through use of Service Level Agreements
• Contract with 4PL and manage 4PL invoices/payments
• Manage cost of service and develop budgets
• Evaluate and use transport management information systems
• Implement and use data visibility and analytics, including through 4PL information systems

DPS Capacity Development for Outsourced Distribution - Estimated LOE: 5%

• Guide TSS Manager in the development of a Transition Strategy and Transition Plan by province
• Ensure Provincial Coordinators conduct transition to government activities to develop skills and capabilities according to a defined Skills Development Plan
• DPS focus includes ensuring that government staff receives on-the-job coaching and training needed to execute the defined processes and practices autonomously

Private sector partner oversight and collaboration (LOE 25%)

4PL Oversight - Estimated LOE 20%

• Review progress vs contractual deliverables and milestones
• Verify that work is done according to plan
• Use quality control to ensure that deliverables are fit for purpose
• Assess compliance to contractual terms & conditions; ensure that 4PL properly involves DPS employees in its work and transitions its activities as appropriate to government or other parties

Public-Private Sector Collaboration – Estimated LOE: 5%

• Develop Service Level Agreements to support collaboration between CMAM, DPS and 4PLs
• Set-up and facilitate Quarterly Reviews between CMAM, DPS and 4PLs covering service, cost and quality
• Define actions and follow-up on progress
• Competencies:
• The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role
• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making
• Supervisory Responsibilities: This position directly supervises up to six (6) employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems

Requisites

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
• Minimum of 10 years of progressively responsible experience managing or implementing global health supply chain programs in one or more of the following areas: Supply chain design and optimization, warehousing, distribution, procurement, transportation, and information systems
• Substantial technical experience with programs related to supply chain management and systems strengthening, particularly those related to the implementation of reproductive health, MCH, Malaria, HIV/AIDS TB prevention, care, and treatment programs in Mozambique
• Advanced degree in public health, economic development, operations science, or other related field
• Specialized training and/or experience relating to pharmaceutical management or supply chain logistics preferred
• Excellent written and oral communication skills in Portuguese and English required
• Education & Experience:
• Minimum of 10 years of progressively responsible experience managing or implementing global health supply chain programs in one or more of the following areas: Supply chain design and optimization, warehousing, distribution, procurement, transportation, and information systems
• Substantial technical experience with Government of Mozambique programs related to supply chain management and systems strengthening, particularly those related to the implementation of reproductive health, MCH, Malaria, HIV/AIDS TB prevention, care, and treatment programs in Mozambique
• Advanced degree in public health, economic development, operations science, or other related field
• Specialized training and/or experience relating to pharmaceutical management or supply chain logistics preferred
• Other Qualifications:
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment
• Excellent written and oral communication skills in Portuguese and English required

Notes

• Only shortlisted applicants will be contacted
• Environment and Physical Demands: VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our Seattle office and our Country Offices and location of other global staff, US based staff are expected to be available for early morning meetings starting at 6am. In addition, our global HQ and Country office staff are expected to be available for late afternoon/evening meetings up to 6pm
• Commitment to diversity & inclusion: VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most underserved and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce
• Compensation: VillageReach has an established compensation structure that is based on the relevant market and internally transparent. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history