Field Manager, Risks

Descrição

• The Field Manager, Risks will play a central role in ensuring that delivers a gold standard product to donors and recipients. The Risks FM serves as the key eyes and eyes of the organization on the ground and will be responsible for regularly synthesizing program delivery risks updates, community-related risks and challenges as well as field successes and challenges
• The Risks Field Manager will work entirely independently and separately from the rest of the program teams. He/she will be firewalled from the rest of the field program teams with his/her interaction being entirely limited to his/her direct reports (team), the HRM, the Country Director, Country Finance Manager, direct Supervisor, and cross-country Risk Management teams The manager will lead a programmes audit and risk management team who monitor, detect, and resolve program-related risks like fraud and safeguarding violations. They will own the overall program audit process, including tracking performance of their teams; achieving survey and case resolution targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement
• This role will require sharp judgment on operational issues and challenges, strong communication and interpersonal skills, exceptional personnel management and a strong commitment to company values, mission and model. This role will require regular travel to the field locations we are working in

Duties

Risk management

• Assess underlying causes of risks related to company unconditional cash transfer programs
• Take the lead in investigating suspected fraud and abuse, including communicating appropriate matters to the Program Manager for the necessary escalation and/or resolution
• Lead the internal program audit team in detection of risks such as safeguarding, fraud, abuse, undeclared conflicts of interest; by ensuring confidential reporting, proactive detection, in-depth investigations and case management of the risks whenever they occur
• Provide the lead in examining the quality of the program team’s data against set company data quality standards and report any cases of inconsistency

Program management

• Develop and own team work plans for all projects
• Work with other company global data teams to develop survey tools required to perform the function
• Conduct team quality checks through field and remote calls shadowing and data reviews of team investigations and case notes
• Ensure cases and issues open for investigation are resolved as per the set timelines
• Create and maintain reports and dashboards that reflect team performance in relations to the set team target

People Management

• Model ethical behavior that encourages the team to adhere to company policies and to also report misconduct within company staff, partners, community and recipients
• Conduct staff career growth needs assessments (through structured surveys and 1:1 sessions) and liaise with the country HR Manager to deliver robust professional development sessions internally and externally
• Identify, interview, hire, onboard and retain high capacity program audit country teams
• Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skills
• Other roles:
• Work with country support teams - Human Resource, Finance, Administration to ensure your team has everything they need to perform their work
• Maintain an active, visible and consistent commitment to the standard of behavior and ethics that is required throughout every aspect of the organization as stipulated in the Code of Conduct

Requisites

• Bachelor’s Degree in Community Development, Sociology, Monitoring & Evaluation, Development Studies, Economics or related disciplines
• 4+ years working with vulnerable communities, preferably in field risks management
• Experience working in a similar role (for example: risk management, beneficiary protection & safeguarding, fraud prevention)
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own
• Strong understanding of how local community governance structures operate
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Technological and analytical skills / literacy – the manager will be required to use a smartphone, tablet, or computer to accurately record recipient data and run analysis to inform reporting and decision making
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Experience working in Humanitarian and International NGO settings, including working in partnership with local CBOs and NGOs to ensure aid deliveries to vulnerable persons
• Fluency in English, Portuguese and other Mozambique official or local language(s)
• Other preferences / nice to have
• Comfortable relocating to and living in any of the Districts in Nampula and/or other Mozambique provinces
• Professional certifications in project management, criminology and investigations, risk management, or any related certifications
• Work conditions / structure The role holder will be required to be permanently based in one of the Nampula province locations where company will launch its programs, and with 25% of his/her time traveling to our program locations in Sofala province
• This is a field based job, and may occasionally require relocation to any of the program locations from time to time depending on risk management and oversight needs

Notes

• Only shortlisted applicants will be contacted
• Recipients first. We prioritize recipient preferences over donor preferences or our own
• Team Next. We do what is best for the success of the organization - not the individual
• Be proactively candid. We say what we believe and are honest in sharing information
• Create positive energy. We strive to be a source of energy - not drain it - for our colleagues
• Think rigorously. Act Quickly. We are intellectually rigorous and oriented towards action - not debate
• Know yourself and grow. We recognize and accept our imperfections with a focus on growth
• Accept reality. Propose solutions. We don't dwell on problems. We are actively working to create solutions
• Be productively ambitious. We take the risk of pursuing industry-changing successes, not marginal advancements
• Company is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. Company is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for company to uphold the protection and safeguarding of our recipients as a priority