Senior Manager, Programs (Mozambique)

Duties

End-to-end project management (lead)

• Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution
• Design operational models for new programs, including assessing trade-offs of different design decisions (e.g. targeting, payments, customer service)
• Define, track, and report operational and efficiency metrics
• Dynamically identify operational vulnerabilities (e.g. fraud, brand risk etc.) and create solutions to de-risk
• Directly supervise multi-layered teams whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support

Project and People Management (lead)

• Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects
• Directly manage one or more Managers to deliver high-quality operations and programming
• Model a strong team culture rooted in company'’s values
• Cultivate and grow exceptional talent
• Establish and maintain high-quality relationships with donors and operational partners
• Drive communication and alignment across a variety of internal and external stakeholders including company senior management, donors, operational partners, researchers, and payment providers

Government engagement (support)

• Represent company at government level if and when required
• Ensure compliance to Government directives and guidelines

Partnership building (support)

• Identify and pursue fundraising opportunities for new programs
• Collaborate with global partnerships team to create content to drive donor conversations and position company as a leader in the Mozambique cash space
• Represent company in the Mozambique cash working group and other fora
• Attending in-country meetings, as appropriate, to identify possible partners for future collaboration

Requisites

• 4-7+ years of work experience in a problem-solving heavy role (field management, consulting, analytics, government relations)
• Exceptional ability to work through complex operational questions & run robust analyses to inform management and programming decisions
• Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences, including government
• Comfort and ability to represent company at all levels, from senior government officials and donors to local community leaders
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
• Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
• Experience and high comfort level working in developing-country or high-risk settings
• Strong interest in advancing the values and mission of company

Benefits

• We strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles
• Our compensation package includes:
• A base salary that will be shared at first interview
• Annual bonus with a 10% index
• A robust health insurance plan
• Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here

About the hiring process

• Format: The hiring process follows the same general outline for all open roles: First interview (30 mins)Take home skills assignment (2 hours)Second interview (1 hour)*Third interview (1 hour)*Final interview (1 hour)Reference checks (30 mins each)
• *For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview
• Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise)
• Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
• We’re committed to running an inclusive and accessible application process for all of our open roles

Notes

• Only shortlisted applicants will be contacted