Updated on 20 August 2024
Summary
Utilized ticket-based systems to efficiently register and manage incidents and service requests, ensuring timely resolution and client satisfaction. Provided comprehensive mobile device support for both iOS and Android platforms, including troubleshooting, configuration, and maintenance. Delivered desktop support services for MS Windows 10 Enterprise, and MacOS, resolving user issues and optimizing system performance. Managed user accounts and permissions in active directory, office 365, and exchange control panel, ensuring security and accessibility for authorized personnel. Experienced in windows server environments and ms mecm (microsoft endpoint configuration manager), proficiently handling computer imaging and deployment processes to streamline it operations.