Branch Manager

Duties

• Establish and maintain operation & customer service organization to ensure contractual services are delivered within budget while meeting defined objectives within an SLA, KPIs and other contractual requirements and approved operational standards
• Ensure customer (Government/Terminals) expectations and satisfaction are met or exceeded in developing strong account management relationships
• Establish and maintain a support environment
• Establish, maintain and oversee processes to ensure order processing, billing and other commercial arrangements are executed in support of contracts
• Recruit, develop and agree performance standards for the local operations team
• Coordinate and lead the operation of the branch
• Ensure records and archives are maintained to support business requirements
• Lead continuous improvement projects to improve KPI’s and productivity
• Support deployment of solution/system under supervision of Project Management and System Integration by building, training and making operation & customer service team available on a timely manner

Requisites

• 5-10 years in a comparable position
• Oil industry or similar process industry experience is a plus
• Experience with laboratory equipment/sampling/testing is a plus
• Experience in Health & Safety within Oil & Gas environment is a plus
• Experience in asset management, including asset planning, inventory, tracking and auditing is a plus
• Demonstrated leadership in service and customer orientation with excellent customer relationship skills is a plus
• Experience in production and manufacturing environment is a plus
• Excellent customer relationship capabilities
• Strong analytical and problem solving skills with acumen towards escalation management
• Results oriented and goal driven achievement with strong quality focus
• Fluent in written and spoken Portuguese and English
• Excellent people leadership and interpersonal skills
• Effective communicator, innovative and good influencing skills
• Proven ability to lead and manage a specialist, high performing and multi-cultural team. Setting and clearly communicating direction and performance standards to ensure all staff are motivated to achieve business goals
• Ability to engender positive and reliable work attitude when confronting with high pressure business situations

Notes

• Only short listed applicants will be contacted