RSM is recruiting for its client, a prestige Bank that will start operating in the mozambican market, a Branch Service Head, to be based in Maputo, Mozambique.
Duties
- Develop and implement a business unit plan that facilitates the delivery of quality products and excellent customer service delivery across the bank’s branch network , including cash centers and Implant service
- Develop and sustain a customer-focused service delivery organization
- Ensure effective/efficient implementation of bank-wide policies with respect to branch operations
- Supervise the administration of the vault through effective treasury management
- Ensure proper documentation of all transactions and authorize transactions within approval limits
- Review and approve retail credit applications within stipulated guidelines/limits
- Supervise activities of operations staff to ensure timely and efficient service delivery to customers
- Supervise counting of vault cash and verify agreement with cash register
- Ensure that the unit has adequate allocation of resources to enable it meet stated objectives
- Perform random batch checking of transactions by subordinates and query exceptional transactions
- Verify for correctness the net position of branch account with CENTRAL BANK statement
- Enforce compliance of transfer/swap of vault cash above branch holding limits
- Perform other duties as assigned by Head Operations & IT
- Define & evaluate goals/objectives for Tellers
- Ensure all accounts are balanced at the end of day
- Monitor utilization and maintenance of computer terminals and other valuable work equipment within the team
- Perform other function as assigned by the COO
Requisites
- First degree in any Business related discipline
- Masters in Business Administration or Banking & Finance and professional qualification will be an added advantage
- Minimum of 7 years experience in a bank/financial institution
- Experience in banking operations will be an added advantage
- Good knowledge and understanding of banking operations (domestic and international)
- Excellent Administrative skills
- Good Procurement & employee management skills
- Excellent customer service capabilities
- Good negotiation and conflict resolution skills
- Good Oral & Written communication
- Good documentation and process management skills
Notes
- Only short listed applicants will be contacted