Country Manager

Description

• Purpose of the Position: To achieve strategic company Business objectives by implementing effective tactics in line with company Procedures and policies within an area of responsibility
• To execute the company sales strategy and customer service - objectives for the Country. This position is aimed at fulfilling all branch management functions in the organization within a specified Country, through effective identification and application of resources. The incumbent will manage the operation and will direct the activities of all departments through the relevant subordinates
• To conduct workplace inspections, audit of internal safety requirements and coordinate safety related services

Duties

• Conducts monthly safety inspections using specified checklist
• Full profit and loss responsibility for branch
• Plan and execute an annual budget
• Cash flow management, expense control
• Debtors management
• Actual vs budget analyses and reports
• Ensure that overall plan complies with Company Strategies
• Implement and maintain a rolling forecast of the income and expenses
• Ensure legal compliance
• Allocate resources in terms of maximum return
• Report to manager monthly on performance of branch along with projections for following quarter and action plans
• Sign off credit notes
• Optimize Machine utilization and availability
• Machine, Stock forecasting
• Ensure management, movement, tracking and control system for the equipment in order to understand the location and status of each asset at all times
• Ensure safety of equipment is maintained according to manufacture specifications and service bulletin update
• Benchmark quality standard to be instituted and maintained on equipment and vehicles
• Ensure all equipment and vehicles are serviced and maintained according to manufacture specifications
• Monitors and directs all branch rental company operations
• Optimize and control company inventory
• Maximise the use and effectiveness of all company assets
• Ensure that all licensing and regulatory requirements are met
• Ensure that all the supporting assets are properly serviced and maintained
• Build and maintain relationships with all the key local suppliers to the business for technical and service support
• Build and maintain the technical capability of the business through supplier accreditation/assistance
• Take overall responsibility for customer service. Maintain customer relationship standards
• Maintain and Execute the annual sales plan
• Translate the future picture of market needs into various revenue opportunities
• Maintain the company’s market leadership
• Maintain and increase the company’s market share profitably
• Develop and maintain appropriate infrastructure and resources to maintain and grow the revenue stream
• Develop the sales infrastructure and resources in the Region in order that the market coverage is addressed
• Daily, weekly and monthly routine and controls in order that the sales department functions properly
• Training programs for sales staff both on the market and on selling and customer care methodologies
• Ensure credit management criteria of the business is adhered to
• Manage hire desk and admin processes
• Overall responsibility for customer service, CSI score enhancement, management, and communication
• Monitors lost rental log. Recommends and implements necessary actions
• Manages and monitors competitor activities and prices
• Manages customers complaints
• Manages customer satisfaction
• Maintain a regular call cycle with customers
• Build procedures and process to ensure that every person who operates or drives an asset has the appropriate and legal license and training
• Build, implement and control an occupational health and safety standards
• Build a culture of safety
• Have input on safety related issues in all aspects of the business
• Ensure that any user of any piece of equipment has the appropriate skills, training and licensing
• Ensure all safety bulletins on equipment are carried out, documented, and stored as per manufacturer specification
• Ensure all company assets are safe for use according to manufacturer specifications and OSHACT

Requisites

• BCom/BSc or equivalent
• MBA advantageous
• 3 - 5 years’ experience Managing a Geographical area/Country
• 3 - 5 years Financial, Sales and Operational management experience
• 3 - 5 years Sales of different types of products/services in more than one area
• Customer service exposure, face to face with the customer
• Been responsible for implementing and controlling an annual budget
• Been exposed to hands on technical experience on some form of equipment
• Computer Literacy (MS Office)
• Proficiency in English (verbal, reading and writing)
• Facilitation skills
• Excellent communication skills
• Interpersonal skills
• Problem solving
• Planning and organizing skills
• Attention to detail
• Conflict Management
• Negotiation
• Customer relationship management
• Understanding of Mewp equipment
• Financial statement interpretation and controls
• General management of team (Larger than 50) working in both technical and administrative roles
• Understanding of Quality management
• Solution selling
• Conflict Management
• Negotiation
• Customer relationship management

Notes

• Only short listed applicants will be contacted