Customer Relations Consultant

Vodacom Business is hiring a Customer Relations Consultant to be based in Maputo.

Duties

• Provide Consultation to Vodacom Business Corporate Clients
• Ensure consistent growth of the accounts within the assigned portfolio
• Ensure that key accounts are given a differentiated treatment
• Proactively recommend VAS (Value Add Services) / Data solutions to customers in order to generate additional revenue for VB
• Achieve upgrade targets - pro-actively recommending possible upgrades solutions to clients
• Provide support / advice to Corporate Clients in terms of problem solving
• Negotiate agreements and detailed reports with regards to Clients solutions performance, Bandwidth tariff migrations, SLA’s etc
• Compile reports for clients on tariff optimisation, upgrades, churn, trends, assets, etc
• Maintain relationships by continuously following up and ensuring that agreements (SLA) are honoured
• Manage accounts in terms of churn, database accuracy / information integrity
• Conduct regular visits with key role players (Manager’s & EHOD) according to pre-determined call cycles
• Keep track of competitor activities, offerings, promotions & new entrants into the market

Requisites

Experience & Qualifications

• Degree in Management or equivalent
• Customer relations experience
• Strong Admin Experience

Competencies, Knowledge & Skills

• Ability to communicate effectively in both Portuguese and English
• Sales Skills
• Ability to work independently while functioning as part of a team
• Problem solving skills
• Computer Literacy
• Reliable and flexible
• Must have excellent communication and organizational skills

Personal Attributes

• Ability to organize and plan
• Time management
• Quality orientation
• Team player
• Ability to work under pressure
• Persuasive

Other

• Own transport
• Ability to work flexible working hours based on customer demands
• Weekend work will be required from time to time

Notes

• Only short listed applicants will be contacted
• Kindly reference the source of this job post: emprego.co.mz