Customer Support Representative (m/f)

Duties

• Listen to customers' questions and concerns and provide answers or responses
• Take orders, calculate charges, and process billing or payments
• Refer customers to supervisors or more experienced employees
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Review customer accounts and make changes, if necessary
• Provide information about products and services

Requisites

• Qualified diesel/earthmoving equipment mechanic or equivalent
• B tech sales/marketing diploma or certificate
• Two (2) years of experience

Notes

• Only shortlisted applicants will be contacted