Customer Support Specialist (m/f)

Duties

• Handle inbound customer complaints and ensure that queries and issues are answered and resolved in a timely manner through all dedicated channels
• Track and maintain customer interactions, transactions, comments, and complaints
• Highlight customer issues that require escalation
• Work in cross-functional teams to provide feedback and help improve customer experience
• Demonstrate a passion for service and always deliver remarkable customer experience
• Embody positivity and a solution-oriented approach towards customers
• Achieve customer experience KPI’s – SLA’s, CSAT etc

Requisites

• Should be a Bachelor’s Graduate from a reputed University in Business Administration/ Marketing (preferable)
• At least 3 years of experience as a Customer Experience Specialist
• Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
• Excellent oral and written communication skills in English and Portuguese
• Demonstrates experience with CRM systems
• Goal-oriented team player who works well independently and in team environments to solve problems
• Excellent attitude towards clients, customers, and most importantly peers.

Notes

• Only shortlisted applicants will be contacted