Depot Manager Palma (m/f)

Duties

• To fulfill all Depot management functions related to operations and sales within a specified Depot, through effective identification and application of resources
• To execute the company sales strategy and customer service -objectives for the Depot
• Key performance areas (to translate into a measure of success):
• Financial Management
• Operations Management
• Supplier Management
• Sales and Customer Retention
• Safety and Training
• Leadership and Management
• Financial Management:
• Full profit and loss responsibility for depot
• Plan and execute an annual budget
• Cash flow management, expense control
• Actual vs budget analyses and reports
• Ensure that overall plan complies with Company Strategies
• Implement and maintain a rolling forecast of the income and expenses
• Ensure legal compliance
• Allocate resources in terms of maximum return
• Report to Regional General Manager monthly on performance of depot along with projections for following quarter and action plans
• Operational management:
• Optimize Machine utilization and availability
• Conduct Machine, Stock forecasting
• Ensure management, movement, tracking and control system for the equipment to understand the location and status of each asset
• Ensure safety of equipment is maintained according to manufacture specifications and service bulletin update
• Benchmark quality standard to be instituted and maintained on equipment and vehicles
• Ensure all equipment and vehicles are serviced and maintained according to manufacture specifications
• Monitors and directs all depot rental company operations
• Optimize and control company inventory
• Maximize the use and effectiveness of all company assets
• Ensure that all licensing and regulatory requirements are met
• Ensure that all the supporting assets are properly serviced and maintained
• Build and maintain relationships with all the key local suppliers to the business for technical and service support
• Build and maintain the technical capability of the business through supplier accreditation/assistance
• Sales & Customer Service:
• Take overall responsibility for customer service. Maintain customer relationship standards
• Maintain and execute the annual sales plan
• Translate the future picture of market needs into various revenue opportunities
• Maintain the company’s market leadership
• Maintain and increase the company’s market share profitably
• Develop and maintain appropriate infrastructure and resources to maintain and grow the revenue stream
• Develop the sales infrastructure and resources for the Depot in order that the market coverage is addressed
• Daily, weekly, and monthly routine and controls in order that the sales department functions properly
• Training programs for sales staff both on the market and on selling and customer care methodologies
• Ensure credit management criteria of the business is adhered to
• Overall responsibility for customer service, CSI score enhancement, management, and communication
• Monitors lost rental log. Recommends and implements necessary actions
• Manages and monitors competitor activities and prices
• Manage customer’s complaints
• Manage customer satisfaction
• Maintain a regular call cycle with customers
• Safety & Training:
• Build procedures and process to ensure that every person who operates or drives an asset has the appropriate and legal license and training
• Build, implement and control an occupational health and safety standards
• Build a culture of safety
• Have input on safety related issues in all aspects of the business
• Ensure that any user of any piece of equipment has the appropriate skills, training, and licensing
• Ensure all safety bulletins on equipment are carried out, documented, and stored as per manufacturer specification
• Ensure all company assets are safe for use according to manufacturer specifications and OSHACT
• Leadership and Management:
• Ensure that employees have clear and understood work/role descriptions, targets and goals to perform their functions, and that client needs, and requirements are integrated into all work-related practices
• Ensure that employees have the right resources, skills, tools, equipment, and information to successfully execute on their responsibilities
• Effectively manage employee performance and create opportunities for them to gain the competence for the work required and to grow
• Manage staff in accordance with agreed key performance indicators

Requisites

• Appropriate tertiary qualification
• Minimum of 4 Years Depot Management experience in the rental industry
• 3 years Operational management experience required
• 3 years’ Experience in Logistics and technical environments
• Equipment, truck, and vehicle fleet management experience is critical
• 3 Years’ Experience in managing a staff complement of not less than 20 people
• Rental industry experience would be an advantage
• Experience in an ISO and H&S environment would be an advantage
• Knowledge: Quality Management, Debtor Management, Solution Selling, Sales management, Financial Management, Customer service and Rental industry
• Knowledge of work of height machinery and equipment
• Industry specific knowledge i.e. mining, construction, light & heavy industrial
• Safety industry regulations
• Relationship management
• Knowledge of CRM
• English and Portuguese speaking
• Skills: Administration skills, Leadership Skills, Problem Solving skills, Conflict Management skills, Delegation skills, Selling skills, Negotiation skills, Systems/IT skills, Numerical skills, Decision making skills, Planning and Coordination skills, Team management skills and Judgement skills
• Behavioral Competencies: Integrity, Creativity, Logical and Analytical, Interpersonal Skills, Resilience, Persuasiveness, Energy and Drive, Quality Orientation and Planning and Organizing

Notes

• Only shortlisted applicants will be contacted