Estates Officer AO

Description

• The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow

Main purpose of job

• To work closely with the Estates Manager in ensuring that the offices and residential properties of the British High Commission in Maputo are actively maintained by organising preventative maintenance to these properties whilst also reacting timely to requests from occupants and colleagues whilst ensuring that Health and Safety standards are adhered to by both High Commission staff members and contractors. Furthermore, to take ownership of maintaining inventories of all properties and updating property records on FCDO proprietary databases

Duties

• Actively react to maintenance requests and plan preventative works to the British High Commission offices and residential properties through the use of the internal service desk system to ensure SLAs are met
• Plan and implement routine maintenance works to the British High Commission buildings and residential properties whilst actively liaising with colleagues in the office and occupants
• Supervise contractors on site and ensure that they adhere to FCDO Health and Safety requirements
• Maintain furniture inventories and asset registers for all properties
• Actively seek feedback from colleagues and occupants, identify trends and seek to improve service delivery
• Responsible for the procurement of goods and services whilst following the FCDO
• Purchase to Pay policy and ensuring value for money
• Provide support across the 1HMG by acting as backup HERA requisitioner
• Provide support in updating Planon/Pyramid - Property Management System
• Actively manage the residential floats in coordination with CLO to ensuring that items are checked out and in and arranging replacement items when necessary
• Provide support across the 1HMG Delivery Excellence and Corporate Services team as and when required i.e. cover for leave, special events etc and undertake other duties as assigned and agreed by the Estates Manager
• Assist the wider Delivery Excellence and Corporate Services team with following up on recent audit recommendations
• Provide compliance support across the core streams in Delivery Excellence and Corporate Services

Requisites

• 2-year experience managing property maintenance
• Basic knowledge in project management
• Strong interpersonal and customer service skills
• Ability to work under pressure and deal with competing priorities
• Inventory management experience
• Health and safety knowledge
• Good IT skills including Windows 10 and MS Office 365
• Driving license with a clean record
• Desirable:
• Experience of responding to service requests and office administration
• Experience of working in a multicultural environment
• Required behaviours: Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together

Benefits

• Learning and development opportunities (and any specific training courses to be completed)
• There is ample opportunity to develop with FCDO/Civil Service courses that offer world-class training in corporate service provision. We have a generous training budget and we encourage staff to identify training to improve their performance and aid their career progression, in consultation with their line-manager

Notes

• Only shortlisted applicants will be contacted
• Working patterns: 5 days a week Monday to Thursday 08:00 to 16:00 and Friday 08:00 to 13:00
• Regular attendance at the office and visits to residential properties are required as part of this role so working away from the site is not possible
• Please complete the application form in full. Failure to do so may result in a determination that you do not meet the requirements for the position
• Employees recruited locally by the British High Commission in Maputo are subject to the Terms and Conditions of Service according to local employment law in Mozambique
• All applicants must be legally able to work in Mozambique with the correct visa/status or work permit
• Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount
• Reference and security clearances checks will be conducted
• Any questions you may have about this position will be answered during the interview, should you be invited
• Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
• Check your application before you submit your application, as you will not be able to make any changes once submitted
• The British High Commission will never ask you to pay a fee or money to apply for a position
• Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6/12 months, the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate