ICT System Engineer (m/f)

Duties

• Supports the Offshore ICT Senior Engineer to ensure proper provision of IT computing resources to the offshore facility with the support of other stakeholders
• Monitor, update and request modifications to the system in order to prevent failures
• Technical support to his/her direct responsible for the preparation of tasks
• When requested, lead any intervention within the scope of his area of expertise
• Monitor the values of the parameters and alarms in the systems with respect to the monitoring of operating conditions
• Propose to his direct responsible the relevant actions to be taken to improve the availability and reliability of the systems
• Ensure that all software is upgraded and that periodically backups are performed
• Analyze the technical problems, identify the technical solution or refer it for the attention of a group with the corresponding technical level
• With the support of his/her direct responsible identifies critical calls (VIP)
• Keep the relevant teams involved constantly informed on any issue that could cause business discontinuity onboard
• Monitor the ticketing queues, when so provided for in clients’ operations
• Carry out the processes of client service according to the quality monitoring standards established
• With the support of HQ CYSE unit and his/her direct responsible, controls to provide security for operating systems, software, and data
• Documents user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations
• Install new or modified hardware and software systems

Requisites

• Degree in IT or similar
• At least 3 years of experience in similar role/position
• Good knowledge of IT architectures
• Good and proven knowledge on installation and configuration of servers (Windows, Linux)
• Good knowledge of virtualization (preferable VMWARE)
• Good Knowledge on Storage (preferable NETAPP)
• Good Knowledge of ITIL processes
• Good Knowledge of DB (preferable SQL server DB)
• The successful candidate will be a good connoisseur in IT, with good client facing, service management and operations delivery skills
• Technical experience in installation, configuration and support of servers and clients
• Windows Server certification is a plus
• Windows 10 and other MS certifications is a plus
• VMWARE certification is a plus
• NETAPP certification is a plus
• SQL server DB certification is a plus
• Fluent written & spoken English

Notes

• Only shortlisted applicants will be contacted