IT Assistant (m/f)

Duties

• Provide every day administration support including answering calls, transferring calls, proofreading, data entry, distributing incoming mails, processing outgoing mails and operating printers, fax and copiers
• Maintain accurate and complete documentations for company policies and procedures
• Prepare data spreadsheets, charts, graphs, and other documents as required
• Greet customers and address their requests
• Order and stock office supplies when necessary
• Resolve customer problems promptly and accurately
• Report any repairs and maintenances to maintenance team
• Maintain standard filing system for easy and quick document assess and retrieval
• Provide technical assistance to office staffs as needed
• Assist in software and hardware upgrades
• Add or update workstations for office staffs
• Perform routine PC maintenance and updates for performance efficiency
• Supervise and process help desk support requests
• Assist in maintaining Internet service, firewalls, and telephone systems
• Initiate process improvements to better answer user demands

Requisites

• College diploma or university degree in the field of computer science
• 2+ years of experience Excellent technical knowledge of network and PC hardware, including Microsoft platform
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience with PC’s
• Working technical knowledge of current network protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into PC issues and products as required
• Working knowledge of social media, design and web based marketing

Notes

• Only shortlisted applicants will be contacted