IT Country Supervisor

Description

• The main purpose of the job: IT acts to a diverse set of stakeholders, customers, and employees across multiple countries, business units and subsidiaries that operate in different legal, regulatory and cultural environments. Although this diversity influences the way in which we work, the group strives to unify all IT & communication practices to ensure that they best contribute to the growth and reputation of the Kiaer Group A/S, its Business Units and Motorcare Subsidiaries

Duties

• Daily responsible for all end-user IT system support, including users at remote locations
• Ensure data backup is performed according to the KJG procedures including restore tests
• Keeping systems and computers updated in all locations
• Enforcing and securing network perimeters & data based on anti-virus products, firewalls & users policies
• Securing 24/7 uptime on internet connections from all offices including branch sites
• Responsible for negotiations with ISP´s, mobile phone providers & external suppliers
• Create a new network, mail, alarm and phone system users
• Ordering and configuration of new IT equipment according to KJG policies
• Imaging and preparation of Laptops and Desktops for quick deployment
• Troubleshooting problems in the daily operation
• Troubleshooting problems with network, desktops, laptops & servers
• Secure that Print and copy facilities are operational at all times
• Windows Server administration and troubleshooting in cooperation with internal and external colleagues
• Testing new software and hardware products at a client level
• Act and behave in accordance with the Kjaer Group vision, mission, our philosophy and core values

Key performance measures

• Good quality, on time and brief campaigns
• All contracts updated
• Increased control over budget Campaigns spent on budget
• Increased feedback and information flow on market trends
• On time and good quality reports (annual report, monthly)
• Creates tools for BU’s to operate with (ie: product manuals, MIS and brochures)
• Business Continuity Management custodian
• Liable source of market information

Requisites

• Bachelor´s degree in Information Technologies or related area
• Excellent written & spoken English
• Strong customer service/communication skills
• Windows Server 2008/2012/2016 knowledge, including DNS, DHCP, Active Directory, Exchange 2007/2010 & SQL
• MCSA / MCSE / MCITP 2008 / MCITP 2012 / MCITP 2016 or equivalent experience
• Knowledge of Microsoft Office 365 & Azure
• Knowledge of VMware Virtualization products
• Knowledge of IP networks, IPSec tunneling, Firewalls & perimeter networking
• Knowledge of basic cabling and physical/wireless networks including setup of basic hardware units
• Microsoft Office 2010/2013/2016 Super User
• Windows 7/8/10 Super User
• PC Hardware Super User
• Approximately 4-5 years of experience in IT role
• Preferably have exposure to working in multi-national organizations
• A good understanding of both end user needs and business-to-business IT strategy
• Sound analytical skills
• Good project & time management skills (prioritizing is important)
• The ability to negotiate and network within a multi-cultural, multi-functional team environment – required to negotiate cooperation between different Motorcare, Lda BUs functions
• Conflict management ability – plays an integral role across various functional areas that may have conflicting interests. Needs to be skilled at defusing and managing conflict situations among senior stakeholders
• Demonstrate an appreciation and understanding of the African world-view
• Demonstrated customer insight – particularly of Mozambique customers & corporates
• Good business acumen and financial budgeting skills
• Demonstrated use of initiative
• Willingness and co-operation
• Professional approach (emotional intelligence)
• Outstanding Financial and budget control ability
• Outstanding people management
• Committed team worker
• Intellectual depth
• Positive attitude
• Good Interpersonal skills
• Team player who does not have an "us" and "them" attitude
• The role engages in strategic as well as operational management activities
• High energy levels are needed in an environment governed by tight deadlines

Notes

• Only shortlisted applicants will be contacted