IT Specialist

Duties

• The objectives and duties include but are not limited to:
• Local network maintenance and installation (cabling, switches, and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)
• WAN connectivity and maintenance (Internet connection and services, and devices configuration and maintenance)
• Server and server application maintenance (Hardware integration, Windows 2012/2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance, and monitoring, backup services)
• Client computer hardware and application installation, configuration and maintenance (Laptops, Desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, antivirus installation and troubleshooting)
• User support and training
• Management and supervision of support provided by local companies (ISP or other provides or IT services)
• Responsible for all of the above mentioned tasks in Project’s field offices
• Regular communication with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates, and termination
• Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures)
• Administer IP PBX extensions
• Maintain IP PBX hardware and phones
• Communicate with OIMT IT Operations team regarding implementation of special features on the system
• Assist local office managers in properly inventorying IT equipment
• Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures
• Prepare procurement specifications and SOWs for IT procurements per DAI standards
• Review all IT procurement requests in Tamis
• Assist Facilities Manager and provide advice in annual IT inventory and software audits
• Maintain a good knowledge and understanding of all policies and procedures as set forth in the project’s Field Operations Policy Manual and DAI Operations Manual
• Ensure that staff computers have the following apps installed and functioning: Slack, Todoits, Slimwiki, and OneDrive
• Ensure staff are fully proficient in the use of all applications and apps installed

Requisites

• Completed college education in the relevant field and minimum 5 years of relevant experience in IT System Administration, Maintenance, and User Support
• PC and Server support experience
• Knowledge of Windows Server & Windows Client operating systems
• Knowledge of Hyper-V visualization platform
• Knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing
• Experience with IBM Notes Client configuration
• Experience with Outlook client or O365 services
• Knowledge of backup and restore services
• Physical and logical LAN and WAN infrastructure principles
• Communication equipment and VPN services
• No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer
• Demonstrated honesty, trustworthiness, initiative, and self-motivation in handling all assigned tasks
• Must have English language proficiency, verbal and written

Notes

• Only shortlisted applicants will be contacted
• The IT Specialist will report to the Finance and Administration Director