Monitoring & Evaluation (M&E) Officer (m/f)

Description

• Water & Sanitation for the Urban Poor (WSUP) is a not-for-profit company that helps transform cities to benefit the millions who lack access to water and sanitation
• We were created in 2005 as a response to the urban explosion that has left many cities unable to provide basic services, such as access to a toilet or drinking water, to low-income communities
• We work alongside local providers, enabling them to develop services, build infrastructure and attract funding so that they can reach low-income communities
• To ensure that services can reach as many people as possible, and will exist over the long-term, we have a strong focus on financial viability. This means working with utilities and businesses to build services which generate revenue whilst reaching the most vulnerable urban residents and advising regulators and governments on how to create an environment which enables businesses to succeed
• We work in six countries in sub-Saharan Africa and Asia, supported by an office in the UK. As the urban specialist in water and sanitation, we are committed to sharing evidence and approaches so that our innovations can enable change around the world
• Since inception we have helped over 19 million people access better water and sanitation services
• For more information about WSUP's vision and approach, see www.wsup.com
• About the role: This is a key position in our Mozambique team, playing an important role in coordinating and reporting on WSUP Mozambique’s outcomes and impact, through timely collection of data and accurate reporting. The role requires coordination across the WSUP Mozambique team along with other key internal stakeholders including the Country Programme Manager, Programme Officer and Monitoring & Evaluation colleagues in the Secretariat. The M&E Officer will bring enthusiasm and rigour to the role which informs strategic decision-making as well as informs funders and other stakeholders about how WSUP is performing
• Department: Programmes
• Duration: Full-time, fixed term contract for 14 months
• Grade: 7
• Salary: MZN1,280,526 – MZN1,444,538
• Reports to: Programme Coordinator, Mozambique

Duties

• WSUP’s Monitoring & Evaluation system aims to collect and analyze data on the outputs, outcomes and impacts of WSUP activities, with the following objectives:
• To support short-term operational and longer-term strategic decision-making by the different levels of WSUP’s management structure
• To provide information to WSUP’s funders about the performance of specific projects and the overall programme
• To track urban WASH progress in our focus countries in ways that are useful to our in-country partners, and that support and tie to existing in-country tracking processes
• To provide a basis for wider reporting to the WASH sector and the general public about WSUP’s performance, most notably via our website
• To support learning about how to do urban WASH
• The Monitoring & Evaluation (M&E) Officer will coordinate WSUP Mozambique’s monitoring & evaluation processes and data, ensuring this provides an accurate picture of WSUP Mozambique’s outcomes and impact, and ensuring that data is collected and made available in a timely and accurate fashion as required by the M&E Manager in London and other key internal stakeholders including the Country Programme Manager and the programme officer

Development & coordination of WSUP’s M&E and reporting in Mozambique

• Develop and integrate programme level M&E systems and effectively manage such systems for WSUP Mozambique, with their line manager’s guidance
• Work closely with WSUP Mozambique colleagues and the M&E Manager in London to ensure timely and accurate execution of all required M&E processes, including quarterly reporting from WSUP Country to WSUP Secretariat, completion of funder reports and other non-quarterly requirements which may form part of WSUP’s standard M&E processes
• Manage the collection of relevant programme data and information for monitoring and evaluation, working with other WSUP Mozambique staff, partner organizations and local stakeholders to ensure the required data is collected on time and to a high standard
• Take into consideration how to assess potential impact of work on communities, including any children or vulnerable people, and other safeguarding considerations
• Coordinate the collation of narrative information and M&E data for funder reports and to assist funder applications; plan for funder report deadlines, communicate these to the country team and will collate draft information, coordinating with the Partnership and Communications team at the Secretariat
• Manage the preparation and production of regular funder, programme management and internal reporting
• Collect data to demonstrate progress against Business Plan targets and funder indicators, including indirect beneficiaries and finance mobilised. Use these indicators to assess of progress against deliverables specified in contracts and log frames

Data collection and quality control

• Validate through observation and field visits information received from the team and partners to ensure high levels of accuracy and clarity in data collection
• Work out a detailed plan with effective follow up to prevent deviations in terms of data quality and schedule

Process monitoring and data analysis

• Undertake M&E data computation and analysis to support programme requirements and needs
• Support the development of frameworks, plans, log frames and other M&E documents supporting the project management cycle
• Assist in monitoring programme activities, and to assess whether outputs and outcomes are meeting targets. This will require assessment of progress against deliverables specified in contracts and log frames
• Use data sources (quantitative and qualitative) to assess project progress and support optimization of programme delivery, in conjunction with line manager

Coordinate procurement of external contractors or directly collect data

• Assist with procurement processes relating to M&E activities, including contracting of survey/evaluation services and ensuring contractual compliance as required. This will involve development or review of relevant documents (TORs, Profiles, RFPs, bidding & Tender documents, Evaluation criteria, questionnaires etc.) as required
• Execution of specific M&E tasks or, as determined by the Line Manager and/or the M&E Manager in London, take direct responsibility for data collection, for example by designing, organizing, moderating and documenting Focus Group Discussions, or by carrying out small-scale household or infrastructure surveys

Team knowledge and capacity development

• Act as M&E knowledge person in the WSUP Mozambique team, available to respond to colleagues’ queries about M&E processes and requirements, including quarterly reporting requirements and the Qlik Sense data visualization platform
• Champion new M&E developments to the country teams to encourage uptake and usage of new resources/tools
• The M&E Officer will conduct focused training on systems developed for the programme and workshop participants as and when necessary to ensure that WSUP staff and partners can contribute to the M&E system
• Take a proactive role in maintaining contact and communications with other WSUP programme teams to foster cross learning between country teams

Communications lead

• Act as the in-country focal point for the Communications team in the Secretariat, using your overview of programme activity to identify communications opportunities, share and plan these with the Communications team, and collect content for them to develop and disseminate
• Lead on communications within Mozambique, identifying and developing opportunities to build WSUP’s profile within the WASH sector, with urban stakeholders and within funders and potential funders
• Act as a brand guardian, helping to ensure that all outputs produced by the Mozambique team are consistent with WSUP’s communications policies
• Other tasks:
• Ensure compliance to all personal data protection needs when undertaking baseline surveys and end line evaluations including photography and video for any programme production and documentation
• Ensure adherence to WSUP’s policies on Safeguarding, Child Protection, Health & Safety and Business Ethics and lead on these by example
• Strict adherence to WSUP’s ethics policy and pro-actively encourages transparency and openness in all activities. Participate in local and international sector conferences and workshops and compile reports on them as required
• Undertake any other duties as commensurate with the role and agreed with the with line manager

Requisites

• Evidence that applicants meet the essential criteria will be assessed by the following methods: Application (A) Test (T), Interview (I), as indicated below
• Bachelor degree in Statistics, Social Sciences, Economics or other relevant field (A)
• Experience of working within a project providing deliverables, timelines and reporting requirements (A,I)
• Experience of working within a multi-disciplinary project team and to liaise with stakeholders (A,I)
• Knowledge of participatory methods, quantitative and qualitative techniques for various assessments/analysis (I)
• Understanding of how to assess M&E tools as suitable for use with vulnerable populations (I)
• Strong capacity to manage large quantitative datasets with high levels of accuracy and attention to detail (T)
• Good written and spoken English, ability to present arguments in a clear and concise manner (I)
• Strong Excel skills (Pivot tables and basic functions including IF, VLOOKUP, SUMIFS) (T)
• Passionate about WSUP’s aims and ethos (A,I)
• Absolute adherence to WSUP’s policies on Child Protection, Health & Safety and Business Ethics and lead on these by example (I)
• Masters degree in Statistics, Social Sciences or a related field (A)
• Significant experience in low-income communities on WASH (A,I)
• Experience in the urban WASH sector (A,I)
• Knowledge of specific M&E challenges in the urban WASH sector, including an understanding of the JMP service ladder (I)
• Knowledge of urban planning and urban governance (I)

Notes

• Only shortlisted applicants will be contacted
• This job is based in Mozambique. Applicants must have the right to work in Mozambique through Mozambican citizenship at the time of application. Please do not apply if this is not the case