Mozambique Country Programme Manager (m/f)

Description

• WSUP is a not-for-profit company that helps transform cities to benefit the millions who lack access to water and sanitation. We were created in 2005 as a response to the urban explosion that has left many cities unable to provide basic services, such as access to a toilet or drinking water, to low-income communities
• We work in seven countries in sub-Saharan Africa and Asia, supported by an office in the UK. Since inception we have helped over 20 million people access better water and sanitation services
• For more information about WSUP's vision and approach, see www.wsup.com
• About the role: The Mozambique Country Programme Manager (CPM) provides leadership and support to the WSUP team in Mozambique, in a fast paced, dynamic organisation. This will be accomplished by building and strengthening country programme delivery and by providing strategic analysis to support the next stage of WSUP’s growth in Mozambique. They are accountable for managing all the resources of WSUP in Mozambique and responsible for maintaining effective management of the Mozambique portfolio of work through project managers in Maputo and Beira. This strategic and leadership role includes developing the Mozambique country strategy within the parameters of WSUP’s Business Plan 2020 to 2025 and includes the management, supervision and development of the WSUP staff team, also helping identify and hire new staff where needed
• The CPM will have a crucial role to play in leading Mozambique through the transformation WSUP is undertaking, in order to deliver our new Business Plan for 2020 – 2025. To achieve these outputs the Mozambique CPM will be supported by the WSUP Secretariat, other WSUP CPMs and the WSUP team in Mozambique
• Overall purpose: A Country Programme Manager ensures effective management and efficient delivery of a WSUP country programme. They will work effectively with the Director of Programmes to support the overall strategic development and to ensure effective operational delivery of the WSUP country programme. They will also work with various functions within the Secretariat including: Innovation and Consumer Needs (ICON) to strengthen project implementation, business development opportunities and innovation; Evaluation Research and Learning (ERL) to ensure WSUP maximizes the understanding of its impact; Partnerships and Communications (P&C) to build a funding pipeline; and, People & Support to ensure the development and support of the in-country staff as WSUP goes through a period of transition and change management

Duties

Strategic direction and planning

• Work closely with the Director of Programmes and colleagues in both the Secretariat and the team in country
• Provide strategic direction for the country programme which aligns with WSUP globally and contributes to achieving our strategic goals
• Ensure that the appropriate vision and strategies are in place to ensure the long-term sustainability of WASH service delivery to low-income communities in urban contexts in country
• Lead on the roll out in country of WSUP’s Learning & Development strategy, helping to role model and embed a culture of reflection and learning in the team

Representation and liaison

• Represent WSUP, building and maintaining relationships with in-country service providers, government, funder representatives, national and international development partners, the private sector and those which have international significance to WSUP globally
• Support effective liaison with the other core country programmes and with the London based Secretariat, in pursuit of achieving highly integrated programme direction and delivery

Leadership and management

• Lead, motivate, and manage the country programme team in a structured, supportive style adhering to the latest practices and policies within WSUP, celebrating success and ensuring appropriate staff recognition
• Support leadership communications to embed WSUP vision, values and priorities
• Ensure the programme is adequately resourced and delivered in country, through sensitive leadership of the WSUP team and by working effectively with other WSUP functions
• Management of the team: Ensure that work is appropriately delegated, and staff members are empowered to carry out tasks independently, where appropriate to their skills and capacity.
• Manage staff performance, motivation, cohesion, and retention according to WSUP policies including annual staff appraisals, and in consultation with the People & Support function in the UK and in country
• Be responsible for staff well-being, including nurturing a culture of equality and diversity
• Work with the People & Support function to develop the capacity of the team, enabling a greater degree of self-reliance and confidence for the future
• Support effective communications and joint working within the team and with other teams across the organization
• Ensure that use of international staff to execute work related tasks is facilitated with all necessary legal requirements of the programme country
• Ensure well-coordinated management of visits of international staff including consultants to comply with programme and country requirements

Management of country programme

• Be responsible for delivering against WSUP’s Business Plan goals in country, including setting targets, monitoring, and reporting
• Finance: Be responsible for approving expenditures and disbursements which fall within the CPM financial delegated limit. Recommend to the Task Force Director and Director of Programmes all contracts and procurement that exceed the CPM financial delegated limit and provide reliable information to the required detail to enable approvals to be implemented for those expenditures and disbursements
• Project Management: Be cognizant of the wider implications of the programmes, working effectively with other WSUP functions: ERL, Finance, People & Support, WSUP Advisory and ICoN, as appropriate
• Take responsibility for the provision of accurate project management reporting by ensuring that efficient and adequate project management procedures and tools are in place to enable monitoring of projects and accurate reporting of progress to funders, Secretariat, Board, and in-country staff
• Through the Project Leads regularly review the progress of projects against milestones and take corrective action where necessary, raising issues with the Project Task Force as required
• Support Project Leads in their relationship management with stakeholders, facilitating their ability to proactively identify opportunities as well as respond to existing relationships
• Ensure all projects have a Risk Register, including a category for safeguarding risks, and ensure proactive management of risks across the country programme, seeking advice from the Risk & Assurance Manager as needed
• Approach and quality: Retain an entrepreneurial approach to delivery of WSUP programmes, proposing creative solutions, reducing inhibiting business factors and looking for market-based solutions
• Be responsible for quality assurance of the services and activity delivered by the team, ensuring appropriate checks and sign offs are in place and adhered to
• Champion best practice in embedding a learning culture within the team
• Office management: Oversee People and Support Services for the in-country team in coordination with the People & Support and Finance teams in the Secretariat, including the provision of efficient IT services, HR support, facilities and logistics, and asset management

Partnerships & Communications

• Lead in public communication and building a strong and positive WSUP brand visibility and recognition in-country, working closely with the Head of P&C based in the UK
• Identify and discuss with the WSUP P&C team any potential future funding opportunities which present themselves in-country and provide advice on their suitability and potential alignment with the WSUP strategic direction

Compliance

• Where required (due to the existence of a WSUP legal entity in country), function as the Legal Representative for WSUP and ensure compliance with the requirements of the legal entity (tax, employment, etc.)
• Ensure systems are in place to achieve compliance with local legal, HR, Health & Safety standards and with WSUP’s standard operating policies and procedures, including but not limited to maintaining an up to date Health, Safety & Security Plan
• Ensure contracts are issued to WSUP’s standards/in-country/funder requirements and are managed effectively
• Ensure strict adherence to WSUP’s ethics and safeguarding policies and pro-actively encourage transparency and openness in all activities

Requisites

• Person specification: Evidence that applicants meet the essential criteria will be assessed by the following methods: Application (A) Interview (I), Test (T) as indicated below
• Capability, proficiency, and previous involvement leading and managing staff members and teams of stakeholders (A, I)
• Demonstrable track record of effectively building and sustaining key external and internal relationships at community and governmental level to realize hard goals (A, I)
• Strong experience in managing projects funded by agencies, the private sector or governments with a track record of delivering programme goals within deadlines and budgets (A, I)
• Good understanding of programme and project management and its governance (I)
• Solid grasp of the practical realities and cultural dimensions of working in country (I)
• Insight into the enabling and commercial drivers that may be key to success in the urban environment (I)
• Exhibit ambassadorial and stakeholder management skills, demonstrating a collaborative approach to partnership in a cross-cultural context with strong problem-solving abilities (A, I)
• Able to influence and engage effectively at a senior management level, with stakeholders and corporate partners, taking a strategic outlook, providing direction and managing change where necessary (A, I)
• Motivate and develop teams to strengthen their capacity and capability through mentoring, coaching, performance management and appraisals (I)
• Good communication skills; able to communicate complex concepts in a clear and concise way to non-technical managers both in writing and verbally and to provide professional advice confidently and tactfully (I)
• Programme management skills including planning, implementation, monitoring and evaluation, financial management and sustainability (I, T)
• Demonstrable commercial awareness and analytical ability, also recognizing the benefits of corporate sales, product & service delivery strategies to low income communities (A, I, T)
• Able to identify, prioritize and manage areas of risk (I)
• Able to communicate effectively in written and verbal English (A, I)
• Proficient user of Microsoft Office suite including Word, Excel, Outlook and PowerPoint (A, I, T)
• Passionate about WSUP’s aims and ethos (I)
• Able to carry out international visits each of 1 to 2 weeks in duration (I)
• Excellent planning, organisational and time management skills, able to work well under pressure both proactively and reactively and prioritise a challenging workload (A, I)
• Absolute adherence to WSUP’s policies on Safeguarding, Child Protection, Health & Safety and Business Ethics and leading by example (I)
• Charity or not-for-profit sector experience (A)
• Knowledge of managing funder grants, such as USAID or EU (A, I)
• Experience of Water, Sanitation, Hygiene (WASH) for low income urban areas (A, I)
• Experience of working with water and/or sanitation service providers (A, I)

Notes

• Only shortlisted applicants will be contacted
• Week Commencing 27th July 2020
• To apply for this position upload your resume and cover letter
• This job is based in Mozambique. Applicants must have a Mozambican National Identity Card at the time of application. Please do not apply if this is not the case
• Please submit your application in English only to be considered