Operation Manager (m/f)

Description

• Wassha is a profit based company in the small-scale solar industry, and we are currently based in Tanzania, Uganda and Mozambique. Our Vision is to "Unlock's Humankind's Limitations" and our Mission is "Power to the People". By taking a different approach in providing electricity to communities in Africa, we hope to achieve our Vision and Mission
• Our Mozambican operations have only started this April, and we are looking for enthusiastic professionals who would like to make a difference to the communities in Mozambique and lead our team. Although at times it could be difficult, we hope to engage with those who are flexible and ready to take on challenges together
• Operation Manager is responsible to the development, implementation, monitoring and review of a business operations that maximizes company profit by driving sales and controlling costs; to build motivated and high performing teams through the effective leadership and line management to staff, including hiring and training suitable persons
• Report to: General Manager
• Website: https://wassha.com/en/

Duties

• Establish the basic operation to execute company strategy, business priorities and targets and improve the operational excellence
• Define and deliver our target to develop initial group of customers and pipeline of proposition improvement
• Plan strategies & tactics by using feedback from marketing representative team, financial information and knowledge of the management team
• Execute strategies & tactics on daily activities and regularly review them to maximize the performance of our WASSHA group
• Supervise the team of Marketing Representative and be responsible for overall WASSHA operation materials in field areas
• Plan the target sales, expenses of your group and also define goals for individual to achieve group goals
• Regularly monitor the actual sales and expenses, compare it with the targets, and plan countermeasures
• Take quick actions to achieve the sales and expenses targets on your operations while create an inspiring team environment with an open communication culture
• Resolve various challenges of agents and end users of WASSHA products by managing either Marketing Representative or Customer call center and when necessary interacting with customers
• Increase sales and control expenses by managing Marketing Representative
• Constantly support and give your group members feedback based on fair evaluation, also ensure that scope of work and responsibilities are clearly defined
• Plan and take actions of recruitment, termination and allocation of human resources in your group
• Make efforts to acquire new knowledge, skill and experience by yourself
• Report to or consult with your superiors promptly, proactively and closely
• Collaborate with Accounting, SCM, Administration, HR teams to run efficient operations
• Listen to your colleagues and subordinates carefully and advise or support them, also conducts team meetings to update members on best practices and continuing expectations
• Successful leadership and function within a team environment and be able to identify and promote changes for improvement activities through team leading and organization

Requisites

• Degree in Marketing, Business Administration or equivalent
• At least five year of work experience as a manager of sales or business development
• Motivational and results-oriented skills
• Employee training experience
• Excellent PC skills, especially MSExcel and Google Spreadsheet
• Excellent oral and written communication skills in English
• Organizational and time management skills
• Decision-making skills
• Work experience in retail and distribution in FMCG industry
• Work experience in solar off grid industry

Notes

• Only shortlisted applicants will be contacted