Retail Lubricants Category Sales & Operations Support Manager (m/f)

Description

• Aldelia is a British Recruitment company with strong operation in Mozambique. We are looking for a professional for one of our clients, which is a Multinational in the Oil & Gas sector

Duties

Retail Sales & Operations Support

• To manage and lead the Sales & Operations Support Team to support and coordinate the operation of all platforms, and support/roll-out of streamlined sales & operations processes
• Ensure that systems are in place to support the sales team to deliver their targets
• Ensure that all training is being implemented in the OU according to strategy and required standards
• Ensure coordination between support functions (retail and OU level) and sales team to achieve effective planning, implementation, and feedback of different initiatives and programs (marketing, operations, payments, policies, audit actions)
• Providing assurance of full compliance with the governance in Operating Platforms, while sharing the learning in the management of the covered network to improve the operating platforms processes and policy

Lubricants Category

• The Retail Lubricants Category Manager is responsible for driving Lubricants sales in Retail through category product planning and execution of strategic product marketing plans, as well as gathering and prioritizing product and customer requirements, defining the product vision, and working closely with, sales, marketing, sourcing and procurement to ensure customer satisfaction goals and business objectives are met
• Ensure delivery of the retail lubricant volume & margin, through the delivery of the agreed category agenda, and working with the retail team to deliver excellent on-site execution
• Manage cross-business issues from Retail perspective, including supply, marketing, pricing, portfolio, and cross-channel conflicts (e.g. wholesale volumes in retail vs. distributor)

Lubricants Category

• Accountable for Retail lubricants Profit & Loss – including delivery of volume, margin and opex (both SP&A and other opex)
• The focal point of expertise for lubricants marketing initiatives in Retail. Support roll out of Lubricants country & Group marketing initiatives for the Retail channel locally – in line with agreed category plan.
• Interface with Business to Business (B2B) / Business to Customer (B2C) Lubricants pricing with respect to:
• Periodic management & review of the pricing & discounts
• Coordinating with the relevant Pricing Manager to ensure that the price management framework is undertaken periodically and appropriately signed off to ensure local channel competitiveness
• Manage relationships with customer, stakeholders and internal resources. (E.g. marketing, B&C, Supply Chain and other functions)
• Identify, quantify and pursue the development of growth opportunities, based on emerging trends and insights
• Interface with Lubricants Supply chain to maximize business opportunity in retail channel; ensuring under-performance is reported and escalated as needed
• In consultation with Retail Sales & Operations, ensure strong operational standards and performance within the branded lube bay network, including service standards, staff competency, etc. Work with Retail Network to continually ensure appropriate focus and reinvestment of lube bay assets
• Manage any cross-channel issues on behalf of retail, including but not limited to portfolio concerns or changes, supply issues, or cross-channel conflicts as they occur
• Work with Retail Sales & Operations to maximize on-site execution, by supporting the site business planning cycle, helping measure and implement meaningful targets across each of the site formats (site volume, oil change per day, store sales etc.), integrate key execution needs into the Call Planning Cycle, and helping Territory Managers and Retailers have the skills and competency to deliver local targets

Requisites

• A degree in Sales & Marketing
• Minimum of 3 years’ experience in category management with an understanding of category management process would be an advantage
• Strong background in merchandising, purchasing, financial analysis, and stock control
• Previous experience in retail operations is desirable
• Previous sales/commercial experience is desirable
• Demonstrates the ability to select, analyze and integrate consumer/shopper, customer, and category information to deliver business solutions

Notes

• Only shortlisted applicants will be contacted
• Submit your CV to Humberto Ricardo at email: humberto.ricardo@aldelia.com with the Subject line “Retail Lubricants Category Sales & Operations Support Manager” or apply through the website below
• If you have not heard from us within 10 days of the above closing date, please consider your application unsuccessful