Sales Manager (m/f)

Duties

• Hire, retain and motivate the entire team for superior performance: Country Business Manager’s team typically consists of Regional Business Managers, Area Business Managers, Sun King Executives, Customer Loyalty Executives and Field Sales Executives. The CBL is expected to ensure they create a world-class winning team in their regions who are disciplined, process-driven and committed to delivering the best customer experience
• Training: Lead training on several aspects of the business such as sales, collections, product, technical, inventory and logistics. Ensure they are fully supported and lead professionally, demonstrating the highest levels of integrity, ethics and professionalism while dealing with Sun King customers
• Provide role clarity to Regional Business Managers, Area Business Managers, and Sun King Store Executives and Customer Loyalty Executives: Provide complete clarity to the team related to their day-to-day tasks, sales & collections plans, routes and targets. This includes ensuring that your sales team has a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns
• Field visits: Have a daily touchpoint with every Regional Business Manager, Area Business Managers and Top Field Agents in each area – either through in-person meetings, making a joint sale or having a call. Resolve all possible issues faced by the team
• Conduct Joint Field work with Regional Business Managers: Conduct joint fieldwork with a group of Field agents to provide sales and collection training every week and drive agent engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales
• Exceed sales & collections targets: Meet or exceed sales and collection targets established and agreed upon on the 2nd of every month with your sales leadership. Provide daily, weekly updates on sales, FSE recruitments, Customer issues and resolutions, and New Area Launch preparations as expected and agreed with the General Manager
• Drive robust field sales processes: Review sales and collection progress daily and provide adequate training to the team on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults
• Remain externally focused: Keep an eye on the competition and ensure you take adequate measures to protect and grow our business from competitive pressures. Proactively inform the leadership team and take measures to ensure Sun King remains a paramount brand name in solar products in the country
• Resolve customer issues: Provide world-class support to your customers regarding product delivery, training on how to use and make payments, installation, and after-sales warranty issues. Ensure that you work with your Field Sales Executives to establish clear expectations and processes to resolve all customer issues within 24 hours
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in marketing, supply chain, store maintenance and smartphone issuance
• Review meetings with Areas: Ensure that RBMs and ABMs conduct periodic table meetings and reviews with all Field Sales Executives under their areas and regions. Conduct visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality. Recognize outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high

Requisites

• Degree in any business field with an MBA as an added advantage
• At least five years of sales experience with three years in a senior managerial position. Preferably having worked in Telecoms, Distribution, Micro-Finance, Banking or B.o.P Business Enterprises
• Proven strategic business leader with the ability to engineer solutions, transform teams and drive the business process
• Passionate about working with rural, off-grid consumers and resolving their issues
• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a values-driven individual
• Good communication and interpersonal skills to build and lead large field agent’s teams

Notes

• Only shortlisted applicants will be contacted