Travel Support Coordinator

Duties

• Answering to the General Services Lead, the main activities of the function include to deal with requests for domestic and international flight booking and accommodation
• Provide guidance and assistance on complex and/or large travel requests; to contribute to the development of processes and procedures; to act as backup for travel coordinator and assistants
• Liaise with vendor regarding problems with system or upgrades
• Being the first level troubleshooting of external data source integration issues; drive continuous improvement of travel programs
• Help with accommodation procedures and POB management
• Review travel associated invoices as well as statements for accuracy
• Supervise and coordinate travel & accommodation activities and team work; liaise with travel service providers
• Develop knowledge as a user for DaWinci travel system
• Ensure compliance in all aspects of travel procedures

Requisites

• Applicable Degree with a strong business management knowledge
• Project management skills will be preferential
• In-depth knowledge of International and Domestic travel services
• Must speak, read and write English and Portuguese fluently
• Excellent communication and people skills as interactions will be at all organizational levels
• Strong focus on customer service and customer satisfaction, as well as experience in managing vendor relationships
• Ability to build and maintain effective working relationship with clients
• Possess good time keeping and organizational skills
• Problem solving skills
• Excellent team player
• Well-organized and reliable

Benefits

• The possibility of working in a Company that offers salary conditions compatible with the level of experience and level of responsibility of the role, as well as opportunities for personal development.

Notes

• Only shortlisted applicants will be contacted