British High Commission Maputo is recruiting a A2 (L) IT Support Officer, to be based in Maputo.
Main Purpose of the job
- Ensuring that the British High Commission team IT and associated IT equipment function, are maintained and kept fit for purpose in accordance with service and standards set out in the Service Level Agreement (SLA) and Key Performance Indicators (KPIs); Responsible for resolving IT problems and advising staff on use of system whilst fulfilling key corporate services support function
Main Duties and Responsibilities
- Provide support to end users both through a help desk function and via desk-side support; the identification, analysis, diagnosis, resolution and/or escalation of technical issues
- Support to the IT infrastructure including installation, configuration, and testing
- IT security including user account management and system monitoring and reporting
- Maintain hardware and software inventories
- Manage and maintain Post’s SharePoint and web-pages
- Provide advice and guidance to the Board of Management on IT issues including health and safety and business continuity
Minimum Qualifications
- Minimum of 2 years’ experience in an IT support role
- Excellent oral and written English and Portuguese
- An accredited IT qualification would be an advantage
Key Competences
- Managing a Quality Service: being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements
- Delivering at Pace: focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes
- Seeing the Big Picture: having an in-depth understanding and knowledge of how your role fits with and supports the organisation
- Collaborating and Partnering: maintain positive, professional and trusting working relationships with a wide range of people within and outside the organisation to help get business done
Notes
- All applicants must be legally able to work in Mozambique with the correct visa/status or work permit
- The British High Commission in Maputo is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference
- Employees recruited locally by the British High Commission in Maputo are subject to Terms and Conditions of Service according to local employment law in Mozambique
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of diplomats will have their salaries abated by an equivalent amount
- The British High Commission applies a mixture of official Mozambican and some British public holidays, taking 14 days in total
- Working hours: Monday to Thursday from 8am to 4pm; Fridays from 8am to 1pm
- All British High Commission employees have a health insurance allowance included in their benefits
- Reference checking and security clearances will be conducted
- If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Any questions you may have about this position will only be answered during interview, should you be invited
- Only short-listed candidates will be contacted
- Kindly reference the source of this job post: emprego.co.mz
How to Apply
1. Documentation
- Cover Letter
- Curriculum Vitae
2. Application