Branch Service Head

RSM is recruiting for its client, a prestige Bank that will start operating in the mozambican market, a Branch Service Head, to be based in Maputo, Mozambique.

Duties

• Develop and implement a business unit plan that facilitates the delivery of quality products and excellent customer service delivery across the bank’s branch network , including cash centers and Implant service
• Develop and sustain a customer-focused service delivery organization
• Ensure effective/efficient implementation of bank-wide policies with respect to branch operations
• Supervise the administration of the vault through effective treasury management
• Ensure proper documentation of all transactions and authorize transactions within approval limits
• Review and approve retail credit applications within stipulated guidelines/limits
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers
• Supervise counting of vault cash and verify agreement with cash register
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives
• Perform random batch checking of transactions by subordinates and query exceptional transactions
• Verify for correctness the net position of branch account with CENTRAL BANK statement
• Enforce compliance of transfer/swap of vault cash above branch holding limits
• Perform other duties as assigned by Head Operations & IT
• Define & evaluate goals/objectives for Tellers
• Ensure all accounts are balanced at the end of day
• Monitor utilization and maintenance of computer terminals and other valuable work equipment within the team
• Perform other function as assigned by the COO

Requisites

• First degree in any Business related discipline
• Masters in Business Administration or Banking & Finance and professional qualification will be an added advantage
• Minimum of 7 years experience in a bank/financial institution
• Experience in banking operations will be an added advantage
• Good knowledge and understanding of banking operations (domestic and international)
• Excellent Administrative skills
• Good Procurement & employee management skills
• Excellent customer service capabilities
• Good negotiation and conflict resolution skills
• Good Oral & Written communication
• Good documentation and process management skills

Notes

• Only short listed applicants will be contacted