Data Analyst (m/f)

Description

• TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Our work is rooted in the idea that given the opportunity, hardworking men and women in even the poorest places can generate income, jobs and wealth for their families and communities. With more than four decades of proven results, we believe in the power of private enterprise to transform lives
• TechnoServe is currently implementing an exciting pilot program that aims to demonstrate the ability of Information and Communication Technology (ICT) to provide services that enable African smallholder Cashew farmers to increase their incomes and food security by becoming more productive and capable suppliers of cashew and related crops. TechnoServe, in partnership with INCAJU and funded by the Norwegian Embassy and its partners Norges Vel, Brynild Gruppen AS and IKURU, has led the implementation since late 2016 of the ‘ConnectCaju’ Project. This mobile information platform supports INCAJU’s operations with a database of producers and their plots, tracks seedlings and commercialization, and provides weather-based advice. This initial project provided good basic capabilities. From 2020, we propose to build on that base to improve, integrate and extend the use of information to contribute to the organization and growth of the Subsector
• We are working with nearly 100,000 farmers currently, enabling services that enhance their productivity and linkages to buyers such as the factories operating in Mozambique. The next steps are to support farmer organization and more than double the farmer database; work with cooperatives and local entrepreneurial service providers to offer multiple services and inputs; and facilitate deeper market linkages from farm-gate to factory and international retailer. A strong implementation will help strengthen and extend the regulatory and subsector operations of INCAJU, improve the business opportunities of farmers and other commercial actors and enable the development of better trust-based relationships among all actors in this vitally-important value chain
• In the implementation of the project ConnectCaju, TNS plans to hire for part of its working team 2 (IT)- Data Analyst, who will be reporting to the ConnectCaju ICT Team Leader

Duties

User requirements and design specifications

• Create business requirements specifications under the direction of the ICT Leader for the ConnectCaju project, aligning requirements with project priorities and the technology platform at the core of the project (for the Android and Web interfaces)
• Define and deliver timely and effective business process analysis and documentation, in consultation with various types of users (within INCAJU and external) by performing the mapping of work processes and flow development of technological solutions to be incorporated in the ConnectCaju platform
• Design reports and train user to access and extract data per their needs
• Support the development of information content to be delivered to users (e.g. price information broadcasts; weather advisory alerts; training materials – text, audio, video)
• Design and perform the User Acceptance Testing process for new functionality rollout and new User type introduction to the CC12 platform

User Support

• Train the Trainers: working with the Value Chain Manager and other colleagues, design, document and help deliver the training for field-level and HQ-level trainers in the use of the Android and Web platform
• Provide level 1 support to all users (usage or device problems, error detection and helpdesk, vendor trouble ticketing and follow-up), coordinated with the CC2 ICT Lead for level 2 actions and escalation
• Conduct user trainings on Android and on Web/analytics functionality to support adoption of the system facilities and collection of user feedback
• Develop and update training materials and manuals on how the team should use the tools, and conduct behavioural change in relation to ICTs, in collaboration with the Project Director of INCAJU

Data analysis and data backup

• Analyze data generated by different users to solve problems or produce reports that are valued by Managers and other users (e.g. Coop or Sprayer SME principals)
• Install a system to manage the information storage process at the institutional level (for backup and local processing using specific applications - -e.g. Weather data archives; CC2 platform database and extracts)
• Perform file backup: Backup data from the ConnectCaju platform (perform data recovery, transfer and disposal, file information according to INCAJU needs)
• Work with the Programmer colleagues to identify and correct problems in existing databases, applications and scripts, and also related to migration and data transfer between databases and applications, conversions and connectivity utilities

Development of reports

• Develop reports according to the needs of the different CC2 users (INCAJU, cooperatives, spray service providers, processors, exporters)
• Implement customized solutions for ICT problems specific to the ConnectCaju project, such as designing custom dashboards for user communities or designing functionality to be custom built and linked to the core platform
• Recommend and implement solutions based on the needs of the project-API activities and connectivity between platforms
• Create a set of templates for a series of reports, infographics and other forms of visual content for information dissemination
• Create content in collaboration with Value Chain Manager and INCAJU Provincial Manager, to communicate with CC2 stakeholders

Integration of Functionalities to meet CC2 Targets

• Support the ICT Leader and Programmer staff to ensure that the platform performs correctly and with the appropriate performance to what was specified in the project, using the principles, good practices and standards of software engineering architecture and the best user experience/UI standards, working closely in collaboration with other developers, UX designers, business users and systems analysts in the development of new solutions
• Coordinate and communicate with service providers internal and external to the ConnectCaju project as required

Working environment and Reporting

• The IT- Data Analyst will be part of team comprised of INCAJU and TNS IT technicians. He will work closely with a Programmer from TNS and two other IT technicians from INCAJU (another Programmer and Data Analyst). He will report to the CC2 ICT Team Leader

Requisites

• Complete higher education courses in information and communication technology (ICTs) or similar
• 2 years of experience in the field of ICTs
• Experience in business analysis, user-centric design methodologies, prototyping and testing applications with diverse user communities
• Experience with Business Intelligence tools (e.g. Tableau) for user information development
• Knowledge of at least one image editing software (e.g. Adobe Illustrator, CorelDraw, Gimp) for content creation and data visualization purposes usable by non-IT professionals
• Experience in training first-line service/support staff and managers (using Train the Trainer methodologies)
• Experience in Oracle and SQL Server database administration, backups, replication, clusters and tunning, using Data Guard (Oracle), Log Shipping (SQL Server) and RMAN (Oracle) tools, controlling Windows Server, Linux, TSM and IBM AIX tools
• Knowledge of Android’s platforms and cloud-based database
• Experience in support and maintenance of mobile platforms, computers
• Experience in troubleshooting for Android and Cloud based solution
• Experience in Corporate Information Security
• English (basic)

Notes

• Only shortlisted applicants will be contacted
• Qualified and interested applicants should submit a single Word-formatted document consisting of cover letter, resume and salary history . Please identify the position for which you are applying in the subject line. Only applicants meeting minimum qualifications will be considered or contacted. No phone calls please
• TechnoServe is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities