Hospitality Officer (m/f)

Duties

Functional interface focal point

• Receive from the HR department lists of new expatriates requiring accommodation and office space in Maputo
• Meet and greet new expatriates on arrival from the airport at their assigned accommodation Provide a housing induction to the new expatriates ensuring they are aware of all safety and security devices as well as provide general information about the complex/accommodation
• Ensure a groceries (welcome pack) is available prior to new expatriates’ arrival
• Function as the point of contact with the expatriates for all Office and accommodation support
• Function as the point for contact between the expatriate and the facilities maintenance team for all maintenance requests for follow up and providing timely feedback
• Regular engagement with the Maintenance Representative and Security Supervisor to ensure maintenance, safety and security concerns are timely mitigated
• Prepare a variety of reports including a weekly activity report
• Host regular meetings with the residents committee to learn about common concerns and provide feedback on previous issues

Administrative

• Manage information flow between the different stakeholders to ensure feedback to the expatriates expectations is provided
• Manage the information flow between the different stakeholders to ensure accurate feedback is provided to the expatriates in a reasonable time
• Ensure that the houses/apartments are completely equipped in accordance to the inventory list
• In coordination with the Facilities Representative, allocate housing to resident expatriates following the “Local Administration Rules for Expatriates Assigned to TEPMA1” policy
• Maintain an accurate accommodation POB system

Requisites

• The successful candidate will have to meet the following requirements:
• Qualifications:
• Minimum of 5 years relevant Management/Supervisory experience required
• Experience in a multi-national company is highly valued
• Minimum of 5 years of experience in Customer Relations or similar role
• Strong interpersonal and communication skills – strong collaborator and excellent coordination skills
• Ability to work effectively with other departments, under pressure, delivering services with quality and on time
• Portuguese and English proficiency
• Education Skills and Experience:
• Minimum High School equivalent
• Business school training a plus
• Computer skills including proficiency in MS Word, Excel, and PowerPoint is required

Notes

• Only shortlisted candidates will be contacted. Should you not hear from us two weeks after the expiry date, please consider your application unsuccessful