Meeting & Events Coordinator

PRI is recruiting a Meeting & Events Coordinator, to be based in Maputo.

Duties

• Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions, and banquets are carried out properly
• Checks and knows the name of key guests, conference leaders and course directors, and has knowledge of all daily events in department
• Establishes professional and courteous rapport with guests to maximise satisfaction and repeat business
• Plans for, and carries out work in accordance with the “conference guarantee”
• Sets up function rooms according to event orders and/or directions from Conference and Banqueting Manager, keeping comfort and practicality for the guest in mind
• Monitors lighting, temperature, maintenance and sanitation of Conference and Banqueting Department
• Contributes to the general upkeeping of function rooms and related public areas
• Ensures that floors, walls, and equipment are clean in function rooms, and contacts
• Executive Housekeeper if major cleaning work is required
• Maintains all departmental equipment, storage and work areas properly
• Ensures proper set-up of all tables for assigned station
• Sets tables in accordance with departmental standards
• Inspects equipment, technical equipment, linen, silver, china and other items
• Knows how to operate all departmental equipment, including technical equipment such as copying machine, fax, projectors, videos, TV’s etc
• Serves and refills food and beverage as required, and charges according to departmental procedures
• Receives and carries out special orders from guests
• Refers complaints after using the “ABC appreciate” to the Conference and Banqueting Manager
• Co-operates closely with colleagues to ensure that prompt service is given at all times
• Cleans banquet rooms and banquet kitchen area during and after banquet functions

Requisites

Security, Health and Safety

• Maintains high confidentiality in regards to guest privacy
• Reports any suspicious behaviour of guests and staff to the Conference and Banqueting Manager
• Notifies Conference and Banqueting Manager and Executive Housekeeper regarding lost and found objects
• Ensures that all potential and real hazards are reported appropriately immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and notifies the Conference and Banqueting ManageR
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Miscellaneous

• Communicates effectively with guests, colleagues, and supervisorS
• Handles difficult situations effectively
• Attends meetings and training required by the Conference and Banqueting Manager
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Conference & Banqueting Manager
• Continuously seeks to endeavour professionalism in own job function
• Knows:Hotel fire, bomb and emergency procedures
• Hotel health and safety policies and procedures
• Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
  stations, tourist sights)
• Hotel and corporate marketing and promotional programs
• Corporate clients and clients generating high business volume
• Union agreements
• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

Notes

• Only short listed applicants will be contacted