Meeting & Events Sales Manager

PRI is recruiting a Meeting & Events Sales Manager, to be based in Maputo.

Duties

• Leading, motivating and coaching the M&E Sales Team to ensure 100% Guest Satisfaction
• Efficient forecasting, planning and rostering of the department to ensure cover at all times, whilst adhering to payroll budgets
• Ensuring all Sales opportunities and future leads are followed through to fulfil budgeted targets
• Actively promoting and selling the facilities through client Site Inspections and familiarisation events
• Preparing Offers & Contracts in line with the Hotel\'s M&E standards
• Communicating and planning with the Food & Beverage Operations Teams to ensure high quality standards are maintained
• Being a point of contact and welcoming the guests to the hotel during their function
• Utilising guest feedback developing services and procedures to enhance guest satisfaction
• Maximising hotel revenue and guest satisfaction by ensuring accurate and effective processing of conference bookings, private functions and weddings
• Achieves budgeted goals by executing sales activities
• Makes at least 13 sales calls per week, included in the number is site inspections, follow ups
• Assists in the development of annual sales goals
• Assists in the completion of reports
• Ensure own function operates within cost restraints
• Maintains effective internal and external communication
• Meets budgeted sales and profit margins by soliciting, selling, and confirming business as required
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs
• Utilizes the “sales success” techniques
• Uses outside sales calls to solicit existing and new guests
• Qualifies prospective leads
• Conducts on-site client inspections and entertainment
• Contacts in-house guests to foster additional business, repeat bookings, or referrals to other sister Hotels
• Communicates guests’ requests to all departments in an effective and timely manner
• Ensures maximum occupancy on a daily basis by performing follow ups on progress of groups and other business booked
• Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the business plan
• Develops plans, special sales activities, and promotions for assigned market segments.
• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc…
• Attends Brand sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities
• Communicates requests for special accommodation and suites
• Prepares accurate forecasts as requested
• Pre-blocks all special requests or VIP accommodations accurately
• Keeps Sales Department informed of group booking status
• Communicates with Front Office Manager all Group VIP’s for appropriate treatment
• Ensure all reservations are tracked correctly for statistical purposes
• Follows up on commissions and other fees paid to travel agencies etc
• Liaises with the Accounts Payable Department regarding credit issues
• Seek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)
• Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing
• Director of Sales /Sales Manager of hotel where opportunity exists
• Monthly sales lead list to be maintained and sent to hotel sales team

Requisites

Laws, Regulations and Policies

• Follows all applicable laws, and corporate standards and guidelines

Health and Safety

• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either correct them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Miscellaneous

• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts
• Attends revenue management meetings in the absence of Director of Sales
• Attends staff meetings in the absence of the Director of Sales
• Attends meetings and training required by the Director of Sales
• Assists colleagues to perform similar or related jobs when necessary
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
• Maintains own working area and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function

Notes

• Only short listed applicants will be contacted