Ships Agency Operations Manager

Grindrod is recruiting a Ships Agency Operations Manager, to be based in Maputo.

Duties

• Oversee the day to day Ships Agency activities, including monitoring of communications, estimate disbursement accounts, vessel planning with operators, etc
• Oversee bulk team ensuring accurate and timeous reporting
• Liaise closely with port authorities at all levels, including daily port visits
• Liaise daily with clients with updates on cargo movements and any other info
• Liaise closely with CF Division as well as with Border Office
• Maintain report with forecast volumes and revenue for preparation of annual budgeting
• Developing and growing new revenue streams
• Developing and implementing strategies to acquire new business and maintain existing business
• Reviewing of operational processes, procedures and standards and introducing efficiencies
• Maintain a high level of customer satisfaction that always meets, if not exceeds, expectation
• Closely managing and controlling debtors
• Reporting monthly on Ships Agency activities to National Ops Manager
• Providing back up to the National Ops Manager
• Building and maintaining strong and sustainable customer relationships to ensure exposure and increased sales
• Overseeing, maintaining and improving processing systems and ensuring quality compliance in ISO 9001
• Identify staff, system and procedure requirements and implement. Emphasis on staff competencies and development so as to improve standards of efficiency and service
• Motivating and coaching staff, encouraging team building and increasing staff morale

Requisites

Qualification

• Related tertiary qualification preferred (Alternatively, relevant industry-related training)

Experience

• Minimum of 5 years practical experience in the ships agency industry
• 2 years managerial experience at a senior level including personnel and business management, planning and financial oversight
• Experience in non-liner agency and bulk cargo operations and logistics
• Ideally have a background and experience in quality management processes

Required skills

• Strong management and organisational skills with ability to lead staff/teams
• Strong business acumen and leadership skills
• Ability to meet reporting deadlines and deal effectively with customer demands
• Strong overall personnel management and delegation skills
• Effective industry and quality compliance knowledge
• Strong problem solving ability and identification of departmental needs and potential threats
• Excellent and effective communication and interpersonal skills
• Good understanding of accounts in order to manage debtors / creditors
• Computer literacy – MS Word, advanced MS Excel
• Valid driver’s licence essential
• Ability to read / speak Portuguese will be an advantage

Notes

• Only short listed applicants will be contacted