Updated on 29 August 2023
Summary
Providing customer services to customers Ensure the guest get the requirement and facilities need to make them comfortable Deal directly with customers either by telephone, electronically or face to face. Direct requests and unresolved issues to the designated resource. Receiving and sorting daily mails Keep records of customer’s interactions and transactions. Record details of inquiries, comments and complaints. Communicate and co-ordinate with internal departments. Follow up on customer interactions.