Updated on 16 April 2024
Summary
I am a dynamic and results-driven professional with seven years of combined experience as a Chargeback Specialist/Dispute Management Officer and Customer Service Specialist with a demonstrated history of working in the telecommunication and financial institutions. Proven expertise in managing and resolving disputes related to credit card transactions while delivering exceptional customer service. Skilled in investigating chargeback claims, analyzing evidence, and collaborating with stakeholders to achieve satisfactory resolutions. Strong background in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Adept at multitasking, problem-solving, and maintaining a high level of accuracy and efficiency in fast-paced environments.