Hamilton Mateus

ISUTC -Instituto Superior de Transportes e Comunicação

Software Project Manager

Muhlbauer ID Services GmbH

1. 𝑯𝒆𝒂𝒅 𝒐𝒇 𝑺𝒐𝒇𝒕𝒘𝒂𝒓𝒆 𝑫𝒆𝒑𝒂𝒓𝒕𝒎𝒆𝒏𝒕 (𝑺𝑾 𝑫𝒆𝒗, 𝑺𝑾 𝑻𝒆𝒔𝒕𝒊𝒏𝒈 & 𝑹𝒆𝒑𝒐𝒓𝒕𝒔 𝑫𝒆𝒗𝒆𝒍𝒐𝒑𝒎𝒆𝒏𝒕 - 𝑶𝑩𝑰𝑬𝑬 & 𝑱𝒂𝒔𝒑𝒆𝒓) 2. 𝑺𝒐𝒇𝒕𝒘𝒂𝒓𝒆 𝑺𝒐𝒍𝒖𝒕𝒊𝒐𝒏 𝑨𝒓𝒄𝒉𝒊𝒕𝒆𝒄𝒕 𝒂𝒔 𝒂 2𝒏𝒅 𝑹𝒐𝒍𝒆

Project & Business Manager

Standard Bank Moçambique

𝑭𝒓𝒐𝒎: 𝑱𝒖𝒏𝒆 2021 𝒕𝒐 𝑫𝒆𝒄𝒆𝒎𝒃𝒆𝒓 2021: 𝑾𝒐𝒓𝒌𝒆𝒅 𝒂𝒕 𝑪𝒉𝒂𝒏𝒏𝒆𝒍 & 𝑰𝒎𝒑𝒍𝒆𝒎𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏 𝑺𝒐𝒍𝒖𝒕𝒊𝒐𝒏𝒔 𝑺𝒆𝒈𝒎𝒆𝒏𝒕 𝑭𝒓𝒐𝒎 𝑱𝒂𝒏𝒖𝒂𝒓𝒚 𝒕𝒐 𝑶𝒄𝒕𝒐𝒃𝒆𝒓 2022: 𝑾𝒐𝒓𝒌𝒆𝒅 𝒐𝒏 𝑪𝒂𝒔𝒉 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 𝑺𝒆𝒈𝒎𝒆𝒏𝒕 ▪ Working with key stakeholders to define requirements and delivery milestones for new services or products. ▪ Working directly with the heads of the project making sure that are accountabilities for tasks and are fulfilled in time. ▪ Projects Planning and tracking. ▪ Projects Budget Control and report to Senior Managers. ▪ Organize Steering Committees, Working Group meetings, Daily meetings, 101 Meetings. ▪ Identified and managed project RAID Logs (Risks, Assumptions, Issues, and Decisions). ▪ Follow company Agile methodologies based on SAFe and SCRUM frameworks. ▪ Guarantee Project Governance steps fulfillment and compliant with different bank areas. ▪ Cash Management analysis for cost Optimization.

Business Manager

Standard Bank Moçambique

𝑭𝒓𝒐𝒎: 𝑱𝒖𝒏𝒆 2021 𝒕𝒐 𝑫𝒆𝒄𝒆𝒎𝒃𝒆𝒓 2021: 𝑾𝒐𝒓𝒌𝒆𝒅 𝒂𝒕 𝑪𝒉𝒂𝒏𝒏𝒆𝒍 & 𝑰𝒎𝒑𝒍𝒆𝒎𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏 𝑺𝒐𝒍𝒖𝒕𝒊𝒐𝒏𝒔 𝑺𝒆𝒈𝒎𝒆𝒏𝒕 𝑭𝒓𝒐𝒎 𝑱𝒂𝒏𝒖𝒂𝒓𝒚 𝒕𝒐 𝑶𝒄𝒕𝒐𝒃𝒆𝒓 2022: 𝑾𝒐𝒓𝒌𝒆𝒅 𝒐𝒏 𝑪𝒂𝒔𝒉 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 𝑺𝒆𝒈𝒎𝒆𝒏𝒕 ▪ Working with key stakeholders to define requirements and delivery milestones for new services or products. ▪ Working directly with the heads of the project making sure that are accountabilities for tasks and are fulfilled in time. ▪ Projects Planning and tracking. ▪ Projects Budget Control and report to Senior Managers. ▪ Organize Steering Committees, Working Group meetings, Daily meetings, 101 Meetings. ▪ Identified and managed project RAID Logs (Risks, Assumptions, Issues, and Decisions). ▪ Follow company Agile methodologies based on SAFe and SCRUM frameworks. ▪ Guarantee Project Governance steps fulfillment and compliant with different bank areas. ▪ Cash Management analysis for cost Optimization.

SOFTWARE PROJECT TEAM LEADER

Muhlbauer ID Services GmbH

𝑴𝒐𝒛𝒂𝒎𝒃𝒊𝒒𝒖𝒆 𝒅𝒐𝒄𝒖𝒎𝒆𝒏𝒕 𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏 𝑺𝒐𝒇𝒕𝒘𝒂𝒓𝒆 𝑻𝒆𝒂𝒎 𝑳𝒆𝒂𝒅𝒆𝒓 𝑺𝑾 𝑻𝒆𝒔𝒕𝒆𝒓 𝒂𝒏𝒅 𝑷𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒐𝒏 2𝒏𝒅 𝑳𝒆𝒗𝒆𝒍 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 ▪ Oversaw planning, application development, verification and risks involved in software projects for ID, Passport, VISA issuance and Border Management Systems. ▪ Produced Daily and weekly reports, updating senior leaders on progress and roadblocks. ▪ Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues. ▪ Coordinated development, testing and release of complete suite of web-based software offerings. ▪ Resolved issues immediately ensuring project deliverables were not negatively impacted. ▪ Supervised Central (Core software Data center maintenance) Software Systems. ▪ Supervised Service Engineers (Test and 2nd level support) Team, providing resources needed for success. ▪ Closely collaborated with project members to identify and quickly address problems. ▪ Investigated and corrected or escalated software project problems.

SERVICE ENGINEER

Muhlbauer ID Services GmbH

𝑴𝒐𝒛𝒂𝒎𝒃𝒊𝒒𝒖𝒆 𝑩𝒐𝒓𝒅𝒆𝒓 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 𝑺𝒚𝒔𝒕𝒆𝒎 & 𝑽𝑰𝑺𝑨 𝒊𝒔𝒔𝒖𝒂𝒏𝒄𝒆 𝑺𝒆𝒓𝒗𝒊𝒄𝒆 𝑻𝒆𝒂𝒎 𝑳𝒆𝒂𝒅𝒆𝒓 𝑺𝑾 𝑻𝒆𝒔𝒕𝒆𝒓 𝒂𝒏𝒅 𝑷𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒐𝒏 2𝒏𝒅 𝑳𝒆𝒗𝒆𝒍 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 ▪ Services and Production Support (2nd Level Support). ▪ Central System Management and Control. ▪ System Test and evaluate to implement in production (Tester). ▪ Escalated and re-produced problem to internal development sources to reach solution. ▪ Installed, configured and tested equipment on specialized platforms. ▪ Analyzed, troubleshoot and diagnosed problems and provided prompt repair and solutions. ▪ Educated prospects on product implementation and usage and answered technical and security questions. ▪ Tested and checked performance of hardware and software programs. ▪ Performed periodic testing of network and systems. ▪ Provided customer feedback to Project Managers to facilitate project road map and relationship planning. ▪ Reduced opportunities for theft and trespassers by securing all entrances and exits consulting software architect.

Network and Field Engineer

Muhlbauer ID Services GmbH

𝑴𝒐𝒛𝒂𝒎𝒃𝒊𝒒𝒖𝒆 𝑩𝒐𝒓𝒅𝒆𝒓 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 𝑺𝒚𝒔𝒕𝒆𝒎 & 𝑽𝑰𝑺𝑨 𝑰𝒔𝒔𝒖𝒂𝒏𝒄𝒆 𝑺𝒚𝒔𝒕𝒆𝒎 𝑬𝒏𝒈𝒊𝒏𝒆𝒆𝒓 ▪ Production Support (Service Desk - First Level Support). ▪ System and Network infrastructure Installation and Maintenance in the Field. ▪ Monitoring, Analyzing, fix or escalate for second level support incidents from field. ▪ Determined root cause and provided corrective action to prevent future failures through investigation and analysis. ▪ Promoted positive customer support training experience once installation was completed. ▪ Identified any key changes to project that could affect cost, completion date and customer relationship. ▪ Identified major issues that could arise and provided solutions for these problems.

IT Technician

Ronil-Auto, Lda.

𝑯𝒆𝒍𝒑𝒅𝒆𝒔𝒌/𝑺𝒆𝒓𝒗𝒊𝒄𝒆 𝑫𝒆𝒔𝒌-𝑵𝒆𝒕𝒘𝒐𝒓𝒌 𝑨𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒐𝒓 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 ▪ JIRA Administrator. ▪ PHC Support. ▪ Vehicle Diagnostic System Support. ▪ FINGERTEC System Administrator. ▪ Server Administrator and Racks (Dis)Assembly. ▪ Physical and Logical Network infrastructure fix. ▪ Managing and administrating Linux and Microsoft Windows Platforms.

Software development teacher assistant (as volunteer)

ISUTC - Instituto Superior de Transportes e Comunicacões

▪ Software development level I (JAVA - POO) ▪ Software development level II (JAVA - Swing) 𝑺𝒐𝒇𝒕𝒘𝒂𝒓𝒆 𝑫𝒆𝒗𝒆𝒍𝒐𝒑𝒆𝒓 𝑻𝒆𝒂𝒄𝒉𝒆𝒓 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕