Actualizado a 16 Março 2020
Resumo
Revenue Collection & Assurance • Identifying revenue leakages areas in your processes and take corrective action. • Monitoring adherence to revenue collection and service delivery procedures. • Managing banking hall queues to ensure queuing times are minimized. • Accepting and reconciling cash collected at the counters. • Checking and verifying all tellers counter balance books daily. • Balancing cash analysis book daily. • Maintaining revenue base by initiating timeous dispatch of client invoices. • Maintaining revenue inflow by reconnecting paid up customers in time. • Processing and actioning R/D cheques. • Analyzing and approving all RTGS payments and ensure receipting is done daily • Posting transaction into respective financial books e.g. General receipts, expenditure vouchers and daily collections • Producing daily revenue report and reconcile payments and receipts made for the day • Accounting for and posting SAP entries on daily basis Client Relationship Management • Building relationships with clients through visits to get feedback on service delivery. • Effectively following up on clients` queries and inquiries. • Providing information to clients on products and services. • Handling complex and sensitive client complaints and appeals that cannot be resolved by Sales Reps / Clerks and escalate some to the Manager • Maintaining client queries registers and monitor turnaround times of the queries • Attending meetings with clients in the district • Designing sales strategies and tactics that turn clients in advocates